Ordering from Fortunato Fruits should be simple! Below are answers to our most frequently asked questions about placing an order, confirmation emails, pick-up dates, and what to do if you haven’t heard from us.
How do I place an order?
Simply fill out our online order form with:
- Your name
- Your email address
- Your preferred pick-up location
- The items and quantities you would like
Once everything is complete, click Submit at the bottom of the form.
Orders cannot be placed through Facebook, Instagram, or email. Please use the online order form so we can keep everything organized and make sure your order is properly recorded.
How do I know my order was submitted?
Immediately after clicking Submit, you will be redirected to a page that says:
“Order Received (Read Below)”
If you see this page, your order has successfully been submitted and is in our system.
You will not receive an immediate confirmation email after submitting your order.
When will I receive my confirmation email?
We contact customers throughout the day on Sunday with:
- Quoted pricing
- Pick-up location
- Pick-up date
- Any additional information regarding your order
Please allow us the entire day Sunday to complete confirmations.
Sunday is our only day off, and we currently have one staff member managing our order forms, customer emails, website, Facebook, and Instagram. We truly appreciate your patience while we work through everyone’s orders!
When will my order be ready?
All orders are taken one week in advance.
For example:
If you place your order during the current week, your order will be available beginning the immediately following Monday, depending on the scheduled day for your selected pick-up location.
Your exact pick-up information will be included in your Sunday confirmation email.
It’s Sunday and I still haven’t received an email. What should I do?
Don’t panic!
Confirmation emails are sent throughout the entire day Sunday, so your email may not arrive until later in the day.
Please wait until Monday morning before contacting us regarding a missing confirmation.
If you still have not received anything by Monday morning, send us:
- A Facebook message
- An Instagram message
- An email
Please include the name and email address used on your order form, and we will look into it for you.
We keep approximately two weeks of submitted order forms on file, so we can usually quickly confirm whether your order was received.
Do I need to pre-pay?
No!
There is no pre-payment required when submitting an order.
Your confirmation email will include your quoted pricing, and payment is made when you pick up your order.
No pre-payment. No stress. No mess.
Why do orders need to be placed one week ahead?
Our fruit is travelling a long way from our orchard in Oliver, BC to many of our locations throughout Northern Alberta, Northern BC, and the Northwest Territories.
Taking orders ahead of time allows us to properly plan each truck, make sure enough product is packed, and keep orders organized for every community we visit.
Can I choose where I pick up my order?
Yes!
Simply choose your preferred location from the available options on the order form.
Only locations currently accepting orders will appear as available options.
Please make sure you select the location where you intend to pick up your order, as orders are packed and organized according to location.
Can I change or cancel my order?
Yes.
Once you receive your Sunday confirmation email, simply reply to that email if you need to make a change or cancel your order.
We ask that you contact us as soon as possible so we can update our packing lists before your scheduled pick-up.
What if something isn’t listed on the order form?
If an item does not appear as an option on the order form, it is currently not available for pre-order.
Because our products are seasonal and crop availability can change quickly, the order form will always provide the most current selection available for pre-order.
Additional products may sometimes be available directly at our stands while quantities last.
When do orders close?
Orders are generally accepted until Saturday evening; however, the order form may close early if we reach our maximum capacity.
During especially busy weeks — particularly peach season — we strongly recommend placing your order early.
What if the order form isn’t visible?
If the form is not visible – this signals our order form being closed for the week.
Still Have Questions?
If your question is not answered above, please feel free to contact us through Facebook, Instagram, or email.
During peak fruit season, we receive a very high volume of messages, so response times may be longer than usual. We appreciate your patience and will respond as soon as we can.
Ready to Order?
Place your order here:
https://fortunatofruits.com/orders/
No pre-payment. No stress. No mess.
We’ll take care of the rest! 🍑